You do not need to book in advance; however, it is strongly recommended to secure your space and avoid disappointment on the day. Customers can book online through our website: www.wonderworldsoftplay.co.uk.

Yes, we accept walk-in bookings; however, we advise booking in advance to secure your slot.

Once your booking has been confirmed, you will receive a QR code and booking confirmation via email. You can add this to your Google/Apple Wallet or use the booking reference number at the desk. If you don’t receive an email confirmation, please check your junk folder.

In line with our safeguarding policies, all guests must have a valid booking to enter the venue, whether pre-booked or made on arrival. Our premises are secure, and entry is restricted to booked guests only.

General bookings are non-refundable and cannot be cancelled once confirmed.

If you need to change your booking, they may be rescheduled up to 24 hours before the scheduled time. Rescheduling is not available within 24 hours of your booking.

You can reschedule your booking at any time before this window by using the “Manage My Booking” option on our website, or by contacting our customer service team who will be happy to assist you.

Refunds are not available for guests who do not attend.

Gift cards can only be redeemed at the venue of purchase.

We do not currently offer an NHS/Blue Light discount.

Pricing is based on Peak (weekends and school holidays) and Off-Peak (weekdays/term time). Ticket prices also vary between age groups.

WonderWorld reserves the right to refuse entry to individuals or groups where admission may cause damage, harm, or distress to others or the facility. The Duty Manager’s decision is final. This policy ensures the safety and well-being of all guests and staff.

Your personal information is required to process and manage your booking. All booking information is held securely within our cloud-based system and is used solely for administering the activity, in line with GDPR regulations.

Go-karts and train rides are included within your entry price. Please note, Kirkcaldy and East Kilbride have different attractions available.

Our sessions are 2 hours long.

Special gripper socks are not required; however, socks must be worn at all times, and bare feet are not permitted. WonderWorld branded socks are available to purchase at reception.

For the safety of you and your unborn child, participation is not permitted. You are very welcome to attend the venue as a spectator.

We recommend wearing light, comfortable, stretchy clothing or activewear to get the most out of your experience. Long-sleeved tops and trousers are also recommended to help avoid friction burns.

Children are reminded of the rules of play throughout the venue. Any rule breaches will result in reminders from staff, and serious breaches may be escalated to the manager and guardian.

Yes, there is an age restriction for the Volcano Slide. Children must be aged 5 or over to use this attraction. Adults are not permitted. Please note, WonderWorld Perth does not have a Volcano Slide.

Yes! Our play frame is designed to support both adults and children. If entering the soft play, please remove your shoes and wear socks.

Of course! Glasses can be worn; however, they are worn at your own risk as loose items may fall off during play.

For safety reasons, personal devices cannot be charged on-site. All appliances must be PAT tested, and our sockets are secured.

While we don’t have dedicated breastfeeding areas, our team will be happy to help you find a private and comfortable space within the venue.

Yes, all of our venues have baby-changing facilities. Please ask a member of the team for their location.

While we don’t have a dedicated prayer room, our team will be happy to help you find a quiet and private space within the venue.

We have a well-stocked café serving food and refreshing beverages throughout the day. Food and drink are not permitted in the soft play. Exceptions include baby food, allergen requirements, and water in reusable bottles.

Yes! Please ask a member of staff, and they will be happy to help.

Yes! Our café offers a free-from range of delicious cakes, along with gluten-free, vegan, and pescatarian options. Please inform your server of any allergies or dietary requirements before ordering.

Our slushies do not contain glycerol.

Yes, we offer halal options. Please ask at the café for further details.

Yes, guests are welcome to bring water in reusable bottles. Please ensure it is not taken into the soft play frame.

Please contact our Events Team at events@wonderworldgroup.co.uk to book an exclusive hire.

Yes! Group bookings are available all year round.

We offer a 2-hour Fun & Food package, which includes one meal per guest. Options include fish fingers & chips or nuggets & chips, with allergen-friendly options available.

Yes! Guest numbers can be amended up until 5 days before the party date via the ‘Manage Booking’ section on our website.

Our party food is served buffet-style and includes cheese pizza, chips, and ham and/or cheese sandwiches.

We offer WonderWorld sweetie bags, refillable slushies, mascots, and deluxe party bags as upgrades.

Party bookings are completed with full payment through our online checkout.

Yes, cash payments are accepted at your chosen venue.

Yes, changes to party food choices can be made with at least 48 hours’ notice.

As we cater and staff based on confirmed numbers, refunds are not available for guests who do not attend.

WonderWorld party invitations are included in your confirmation email and are available to download, print, or send electronically.

Yes, the birthday child is included in the total number of party guests.

Decorations can be added to tables, including bunting and air-filled balloons (no helium). Wall decorations are not permitted to protect the venue.

Yes, you can bring your own birthday cake. Please ensure it is nut-free and that allergen information is provided.

Candles should be brought with you. Our team will assist with lighting them but cannot provide lighters.

Yes, standard candles are allowed; sparkler candles are not permitted due to fire risk.

Due to allergen policies, birthday cake cannot be consumed within the venue. Your party host can cut and package it for you to take home.

Yes you can increase or decrease the number of guests attending your party up until 5 days before the event subject to the minimum and maximum numbers for the party package you have reserved. Please note full payment for any additional guests must be made 5 days prior to the party.

Party drinks include jugs of water, diluted blackcurrant, and diluted orange.

Yes, please include allergy information on your party form and inform your party host on arrival.

Our standard party bags include a colouring book, crayons, a fidget toy, and a slinky.

Our deluxe party bags come in a reusable branded drawstring bag and include additional items, subject to availability.

Mascot availability varies by venue—please ask for details.

With the Out of this WonderWorld party package, you will have 30 minutes in your party room.

Parties cancelled within 48 hours of booking are eligible for a full refund. After this, parties can be rescheduled with at least 14 days’ notice, subject to availability.