We are open and taking bookings online.

Pricing, Opening Hours & Ticket Types

Got questions before you book or visit WonderWorld – why not read our FAQ’s..

Do i need a ticket?

Yes -we have a new online booking system and strongly recommend you pre-book your tickets. Customers can book online through our website www.wonderwolrdsoftplay.co.uk.  We are currently operating at substantially reduced capacity in all our Wonderworld venues and as such, walk in bookings cannot be guaranteed and are discouraged at present.

I’ve booked but have not received my booking confirmation?

Please check your trash inbox in case your confirmation email has gone into this folder in the first instance. If it still can’t be located please contact our customer service team by email (customerservice@wonderworldgroup.co.uk) stating the name of the venue you are attending, the date and time and we will endeavour to resolve your query as soon as possible

I need to amend my booking?

The easiest way to discuss any changes to your booking is by emailing our bookings team customerservice@wonderworldgroup.co.uk stating the name of the venue, time and date you were attending and what you wish to amend.

What is your cancellation policy?

Unfortunately, bookings cannot be cancelled only rescheduled. Rescheduled bookings need to be requested in writing no less than 24 hours prior to the booking date and time – to amend booking please email customerservice@wonderworldgroup.co.uk including your booking reference and preferred time and date to reschedule to.

When are your peak and off peak times?

Peak times- Weekends, Bank Holidays and all school holidays

Off Peak times- All other times.

What time should I arrive?

You should arrive approx. 5 minutes before your scheduled Wonderworld session. Please have your booking confirmation/ QR code available.

When are you open?

We are open from 9.30am until 6.30pm EVERY DAY!  Please keep your eye on social media for amended holiday opening times.

Can parents play too?

At WonderWorld, our play frames have been specifically designed to support the height and weight of an adult so that you can join in the adventure with your children.

Who supervises the children?

Supervision of children is the sole responsibility of the parent/guardian. Wonderworld staff are responsible for the monitoring and usage of the equipment only.

What should WonderWorld guests wear?

We strongly advise wearing light and comfortable, stretchy clothing/ activewear to get the most out of your experience. Long sleeved tops and trousers are recommended to avoid friction burns on exposed skin.

Socks must be worn at all times. Bare feet/shoes are not permitted on the playframe.

Can my child wear glasses?

Sure- its important our guests feel comfortable and can see clearly, but they may fall off so wear them at your own risk.

Can I take food and drink with me?

No, afraid not, but we have a well stocked café selling food and refreshing beverages all day.  No food or drink can be brought into Wonderworld with the exception of baby food/those with specific dietary requirements. Strictly no food or drink can be taken into the playframe.

Exceptions accepted for baby food and disability requirements.