Terms and Conditions

We are Wonder World Soft Play, a company registered in Scotland under number SC461409 with our registered offices located at 99 Middlesex Street, Glasgow, G41 1EE.   We would like to draw all customers attention to the following relevant Terms & Conditions.  

DEFINITIONS

When the following words are used in these terms (as defined below), this is what they will mean:

  • Activity: the services that are provided to you as set out in the booking and shall be construed accordingly
    Activity Standards: means the standards of play located at www.wonderworldsoftplay.co.uk/playstandards
  • General Booking: your order for play on our site and “Booked” shall be construed accordingly
    Booking Form: means the form you complete on Our Site to submit a Booking;
  • Party Booking: your order for a party on our site and “Booked” shall be construed accordingly
    Booking Form: means the form you complete on Our Site to submit a Booking;
  • Our Site: means our website located at www.wonderworldsoftplay.co.uk
  • Participant: means an individual who takes part in the "Activity"
  • Organiser: means the individual who booked the party
  • Privacy and Cookie Policy: means our privacy and cookie policy located at www.wonderworldsoftplay.co.uk/privacy-cookie-and-terms-of-use
  • Terms: these terms and conditions together with our Privacy and Cookie Policy and Terms of Website Use
  • Terms of Website Use: means our terms of website use atwww.wonderworldsoftplay.co.uk
  •  We/Our/Us: means Wonder World Soft Play

PARTY TERMS

1. OUR CONTRACT WITH YOU

1.1 These terms tell you information about Us and the legal terms and conditions upon which:
 (a) you can make a Party Booking; and
 (b) We supply the Party to you and any Participant.

These Terms will apply to any contract between us for the supply of the Party by Us to You and any Participant (Contract).

1.2 Please read these Terms carefully and make sure that you understand them, before making any Party Booking on Our Site. Please note that before making any Party Booking you will be asked to agree to these Terms and our General Terms. If you refuse to accept these Terms, you will not be able to make a Booking on Our Site. Please also read our General Terms and Play Standards.

1.3 We amend these Terms from time to time as set out in clause 11. Every time you submit a Booking Form to Us, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 19/10/2016.

1.4 When you submit any Party Booking to Us, this does not mean We have accepted your Party Booking. Our acceptance of a Party Booking will take place as described in clause 1.5. If We are unable to provide the Party, We will inform you of this and We will not process the Party Booking.

1.5 These Terms will become binding on you, any Participant and Us when We issue you with a written acceptance of a Party Booking, at which point a Contract will come into existence between you, any Participant and Us.

1.6 We shall assign a booking number to the Party Booking and inform you of it when We confirm the Party Booking. Please quote the booking number in all subsequent correspondence with Us relating to the Party Booking.

2. PARTY PAYMENT TERMS

2.1 The prices of the Party Booking will be as quoted on Our Site at the time you submit a Party Booking. We take all reasonable care to ensure that the prices of the Party are correct at the time when the relevant information was entered onto Our Site. However please see clause 2.4 for what happens if We discover an error in the price of the Party you have Booked.

2.2 Prices for Our Parties may change from time to time, but changes will not affect any Party Booking you have already made.

2.3 The price of the Party includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom. However, if the rate of VAT changes between the date of the Party Booking and the date of performance of the Party, We will adjust the rate of VAT that you pay, unless you have already paid for the Party in full before the change in the rate of VAT takes effect.

2.4 Our Site contains a large number of Party Packages. It is always possible that, despite Our reasonable efforts, some of the Parties on Our Site may be incorrectly priced. If We discover an error in the price of the Party you have booked We will contact you in writing to inform you of this error and We will give you the option of continuing to purchase the Party at the correct price or cancelling your Party Booking. We will not process your Party Booking until We have your instructions. If We are unable to contact you using the contact details you provided during the Party Booking process, We will treat the Party Booking as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, We do not have to provide the Party to you at the incorrect (lower) price.

2.5 Your deposit payment / full payment, depending on your package requirement, secures your Party Booking.

2.6 If your Party Booking is made on Our Site you will be asked to make full payment. Full payment will be based on the number of children at the time of your Party Booking. You will have the opportunity to adjust your numbers up to and including 7 days before the date of the party. You party is not confirmed until the final payment has been received. When making your Party Booking online final payment is only required should your party numbers change,. This final payment must be made 7 days prior to your party date.

2.7 If your Party Booking is made over the phone or in person you will be asked for a 50% deposit. this deposit is calculated on your estimated number of children at the time of the Party Booking. You will have the opportunity to adjust your numbers up to and including 7 days before the date of the party. When your Party Booking is made over the phone or in person your final payment, with your final party number is due 7 days before your party. Please consider, when confirming your final party numbers, we are unable to offer any form of refund once your final payment has been processed. We are happy for you to call us up to 2 working days before your party to increase your numbers within reason and as long as you have not reached your maximum room/area capacity. Wonder World reserves the right to refuse extra party guests if you have reached your maximum capacity for your party room. 

2.8 All Party Bookings require a minimum of 10 children (including the birthday child). Maximum party number are established on the room allocated at the time of the Party Booking and can be location specific. Where the order as stated in the Party Booking Confirmation is varied, any additional sum payable by you as a result of any variation to such original order will be payable by you in full when we agree to that variation, or as otherwise agreed by us in writing. Please consider, when confirmed your final party numbers, we are unable to offer any form of refund once your final payment has been processed. we are happy for you to call us up to 2 working days before your party to increase your numbers within reason and as long as you have not reached your maximum room/area capacity. Wonder World reserves the right to refuse extra party guests if you have reached your maximum capacity for your party room.

3. DISCOUNT AND OFFER TERMS

3.1 A discount code or button must be used for a discount to be applied on your Party Booking.

3.2 Party Booking payment must be paid in full in order to receive discount or offer.

3.3 Discounts and offers may have an expiry date. After this expiry date the offer or discount will not be valid.

3.4 All discounts and offers are subject to availability.

3.5 All discounts and offers are subject to General Terms, Party Terms and specific terms of discount or offer. When making a Party Booking using a discount or offer you are agreeing to all of these terms. Please read all terms before making your Party Booking.

3.6 Wonder world reserve the right to withdraw any offer or discount with notice.

4. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND 

4.1 Cancelling any Party Bookings made on Our Site less than 4 weeks before your Party Booking date (and not re-scheduling the party date) would mean you will receive a 50% refund of your full payment. Cancelling any Party Bookings made over the phone or in person less than 4 weeks before your Party Booking date (and not re-scheduling the party date would mean your deposit becomes non-refundable.

4.2 If you wish to re-schedule your party, we will need at least 14 days' notice. In the event that this notice is not provided, Wonder World reserve the right to charge an additional fee. Any re-schedule will be subject to availability.  Any Reschedules party will need to take place within 6 weeks from the cancellation date. A party already booked cannot be moved to a future date within our 4 week refund criteria,

4.3 Cancellation of your party providing us less than 24hrs notice will be referred to the Manager who will reserve the right to make a decision to offer an alternative party date. No refund will be given.

4.4 In the event you must cancel your party due to an emergency, your party may be rescheduled without recurring any additional fee , if 48 hours notice is given.

 

5. PARTY EXTRAS

5.1 All party extras must be requested at least 5 working days prior to the Party Booking date and paid for on the day or before the Party Booking date.

6. PARTY ORGANISER RESPONSIBILITY 

6.1 The Organiser must join our registration system, if not already on our system.

6.2 It is the responsibility of the Organiser to inform party guest to arrive no more than a few minutes before the party start time. Late comers will not be given additional play time.

6.3 Parent guests who bring any siblings that are not part of the party will be charged at our standard admission prices on the day.

6.4 All Parent and Guardians Guests are responsible to adhere to our General Terms including our Play standards.

6.5 The Organiser must ensure all party children are collected by a parent or guardian at the end of the allocated party time.

6.6 The Organiser will provide the birthday cake and candles (only normal candle permitted). W will light the candles and cut the cake.

7. PARTY HOST RESPONSIBILITY

7.1 The Party Host will meet and greet guests on arrival. They will not wait for any late guests.

7.2 The Party Host will serve the food to the children in the party room. They will also interact with the children and are there o ensure the children have a great time.

8. PARTY POLICIES & PROCEDURES

8.1 Helium balloons are not permitted in any Wonder World location.

8.2 Management reserve the right to change the party room allocated at the time of booking without prior notice.

8.3 Wonder World may from time to time close rides, play frame slides and other equipment. We will endeavour to inform you of any closed sections prior to the party.

9. PARTY FEEDBACK AND COMPLAINTS

9.1 Via  third party, Opinurate , we will send you a party customer service feedback questionnaire by email 48 hour after the event. We may also call you to discuss any feedback given.

9.2 In the unlikely event that you have a complaint please follow our complaints procedure located at www.wonderworldsoftplay.co.uk/complaints.

 GENERAL TERMS

1.OUR CONTRACT WITH YOU

1.1 These terms tell you information about us and the legal terms and conditions upon which:

(a) you can make General Booking; and

(b) We supply the Activity to you and any Participant.

These Terms will apply to any contract between us for the supply of the Activity by Us to you and any Participant (Contract).

1.2 Please read these Terms carefully and make sure that you understand them, before making a General Booking on Our Site. Please note that before making a General Booking you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to make a General Booking on Our Site.

1.3 We amend these Terms from time to time as set out in clause 11. Every time you submit a General Booking to Us, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 19/10/2016.

1.4 When you submit a General Booking to Us, this does not mean We have accepted your General Booking. Our acceptance of a General Booking will take place as described in clause 1.5. If We are unable to provide the Activity, We will inform you of this and We will not process the Booking.

1.5 These Terms will become binding on you, any Participant and Us when We issue you with a written acceptance of a General Booking, at which point a Contract will come into existence between you, any Participant and Us.

1.6 We shall assign a booking number to the General Booking and inform you of it when We confirm the General Booking. Please quote the booking number in all subsequent correspondence with Us relating to the Booking.

2. USE OF OUR SITE

2.1 Your use of Our Site is governed by Our Privacy and Cookie Policy and Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

3. HOW WE MAY USE YOUR PERSONAL INFORMATION

3.1 We only use your personal information in accordance with clause 4.2 of these Terms and Our Privacy and Cookie Policy. Please take the time to read Our Privacy and Cookie Policy, as it includes important terms which apply to you.

3.2 We will use the personal information you provide to Us to:

    (a) provide the Activit

 

    (b) process your payment for the Activity; and

 

    (c) in accordance with the terms of the Booking Form.

 

    (d) any Health and Safety related requirement

 

    (e) send a customer experience survey in partnership with a third party company, Opinurate, in accordance to their Terms and Privacy policy which can be viewed at http://www.wonderworldsoftplay.co.uk/privacy-cookies-…ms-of-use-policy

 

3.3 We will not give your personal data to any third party other than that stated above.

4. THE ACTIVITY
 
4.1 We will make every effort to supply the Activity in accordance with the General Booking.

4.2 Activities are delivered by individual employees and we may have to cancel or reschedule an Activity where required due to an event outside our reasonable control, such as technical problems, illness or travel delays. We will contact you as soon as reasonably possible if this happens.

4.3 In the unlikely event that there is any problem with the Activity:
(a) Please give Us a reasonable opportunity to rectify any problem; and
(b) We will use every effort to rectify any problem as soon as reasonably practicable.

4.4 As a consumer, you have legal rights in relation to the Activity not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

 
5. PRICE OF ACTIVITY5.1 The prices of the Activity will be as quoted on Our Site at the time you submit a General Booking. We take all reasonable care to ensure that the prices of the Activity are correct at the time when the relevant information was entered onto Our Site. However please see clause 5.4 for what happens if We discover an error in the price of the Activity you have Booked.

5.2 Prices for Our Activities may change from time to time, but changes will not affect any General Booking you have already made.

5.3 The price of the Activity includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom. However, if the rate of VAT changes between the date of the Booking and the date of performance of the Activity, We will adjust the rate of VAT that you pay, unless you have already paid for the Activity in full before the change in the rate of VAT takes effect.

5.4 Our Site contains a large number of Activities. It is always possible that, despite Our reasonable efforts, some of the Activity on Our Site may be incorrectly priced. If We discover an error in the price of the Activity you have Booked We will contact you in writing to inform you of this error and We will give you the option of continuing to purchase the Activity at the correct price or cancelling your Booking. We will not process your General Booking until We have your instructions. If We are unable to contact you using the contact details you provided during the Booking process, We will treat the General Booking as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, We do not have to provide the Activity to you at the incorrect (lower) price.

6. HOW TO PAY
 
6.1 You can only pay for the Activity using a debit card or credit card. We accept all major credit and debit cards.

6.2 Full payment for the Activity is in advance. We will not charge your debit card or credit card until We confirm your Booking

 
7.  YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
 
7.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause.
 
7.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive the Activity, you can notify Us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
 
7.3 Before We begin to provide the Activity, you have the following rights to cancel a Booking, including where We change these Terms under clause 11 to your material disadvantage:
(a) you may cancel any Booking for fewer than 10 Participants by providing Us with no less than 48 hours notice before the start of the Activity by contacting Us. We will confirm your cancellation in writing to you;
(b) you may cancel any Booking for 10 or more Participants by providing Us with no less than 4 weeks’ notice before the start of the Activity by contacting Us. We will confirm your cancellation in writing to you;
(c) if you cancel a Booking under clause 9.2(a) or clause 9.2(b) and you have made any payment in advance for the Activity that have not been provided to you, We will refund these amounts to you.
 
7.4 Once we have begun to provide the Activity to you, you may cancel the Contract with immediate effect by giving Us written notice if:
(a) We breach the Contract in any material way and We do not correct or fix the situation within 5 days of you asking Us to in writing;
(b) We go into liquidation or a receiver or an administrator is appointed over Our assets;
(c) We change these Terms under clause 11 to your material disadvantage.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form when you login to your account at www.wonderworldsoftplay.co.uk. If you use this method We will provide you with written confirmation that we have received your cancellation.
You can also e-mail us at info@Wonderworldgroup.co.uk or contact the Booking site by telephone or address. If you are e-mailing Us or writing to Us please include details of your Booking to help Us to identify it. If you send Us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send Us the e-mail or post the letter to Us. For example, you will have given Us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail Us before midnight on that day.
 
7.5 In the event that a refund is due to you under these Terms, We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Activity We may refund you in vouchers.

 
8. OUR RIGHT TO VARY THESE TERMS
 
8.1 We amend these Terms from time to time. Please refer to clause 2.3 to see when these Terms were last updated.

8.2 Every time you make a Booking on our site, the Terms in force at the time of your Booking will apply to the Contract between you and us.

8.3 We may revise these Terms as they apply to your Booking from time to time to reflect the following circumstances:

(a) changes in relevant laws and regulatory requirements;

8.4 If we have to revise these Terms as they apply to your Booking, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Activity or just the Activity you have yet to receive. If you opt to cancel, we will arrange a full refund of the price you have paid.

 
9. OUR RIGHTS TO CANCEL

9.1 We may cancel a Contract for the Activity at any time with immediate effect by giving you written notice if you breach a Contract or the Activity Rules in any material way.
10. OUR LIABILITY

101 We do not exclude or limit in any way Our liability for:
(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.

10.2 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence. We are not responsible for any loss or damage that is not an obvious consequence of Us breaching the Contract or not contemplated by you and Us at the time We entered into the Contract.

10.3 Please look after your belongings carefully when you visit our locations. We are not responsible for the loss or damage to any valuables, cash or other items belonging to you or any persons accompanying you while you are visiting any of our locations.

11. COMMUNICATIONS BETWEEN US

11.1 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.

11.2 You may contact Us as described in clause 7.4.

12. OTHER IMPORTANT TERMS

12.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on Our Site if this happens.

12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

12.3 Your rights under the Terms shall extend to any Participant but such extension shall not affect Our rights to terminate or vary any Contract in accordance with the Terms.

12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.5 If We fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

12.6  These Terms are governed by Scottish law. This means a Contract for the Activity through Our Site and any dispute or claim arising out of or in connection with it will be governed by Scottish law. You and We both agree to that the Scottish Courts will have non-exclusive jurisdiction. However, if you are a resident of England, Wales and Northern Ireland you may also bring proceedings in England, Wales and Northern Ireland.

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 GIFT VOUCHER TERMS

1. Gift Vouchers can be purchased online or at a Wonder World Soft Play location

2. Gift Vouchers can only be redeemed against General Admission at a Wonder World Soft Play locations.

3. You can combine Gift Vouchers with other payment methods (cash, credit or debit cards) 

4. Multiple Gift Vouchers can be used at the same admission time

5. One Gift Voucher can be used for multiple children.

6. Gift Vouchers are non-refundable and cannot be exchanged for cash or credit.

7. Gift Vouchers cannot be used in conjunction with any other discount or offer.

8. We are not responsible for any lost or stolen Gift Vouchers.

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